Return and Refund Policy


Return Policy:
Here at Comparee we believe in 100% customer service and strive to please all Comparee customers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Comparee in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
These categories cannot be returned:
1. Used or not in the same condition and packaging as you received it.
2. Items which have been used or installed.
3. Products that have been tampered with or a missing serial numbers.
4. Products with missing labels or accessories.


Important Notes:
1. If you received an item Damaged or incorrect then we may request you to share pictures or a video with the order number.
2. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.


Refund Policy:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable) :
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@comparee.com

Partial Refunds:
There are certain situations where only partial refunds are granted: (if applicable)
1. Book with obvious signs of use
2. CD, DVD, VHS tape, software, video games, cassette tape, or vinyl record that has been opened.
3. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Sale Items:
Items which are part of any sale/offer cannot be refunded unless they are faulty.

Contact Details:
If you have any questions regarding the returns and refund policies then please contact us.

Billing Terms and Conditions
Comparee allows buyers to use various forms of payments on comparee.com. Comparee users can pay with and accept payment by credit card, debit card, and PayPal—all in their domestic currencies. This policy explains all of your rights and obligations when using Comparee Checkout.


1. Accepting These Terms
The Comparee Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Comparee Checkout on Comparee (we’ll refer to comparee.com as our “Services”), so please read it carefully. By using Comparee Checkout, you’re agreeing to the Policy.
2. Overview
Comparee Checkout allows sellers to accept payment by authorized credit and debit card transactions and PayPal. Buyers may authorize a payment with any major credit or debit card accepted by PayPal.
3. Third-Party Services
Comparee has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance.
Comparee partners with Stripe, PayPal, and Currencylayer to facilitate card payments and other payments. The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Comparee reserves the right to contact you directly and to seek payment.
Comparee may share your personal or transactional information with those third-party service providers when it's necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.
If Comparee receives notice that your shop's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending your selling privileges, or removing certain payment methods.
4. Comparee’s Rights and Responsibilities
A. Comparee Checkout functionality may be made available, modified, or discontinued by us at any time without notice.
B. As a security measure, we may impose transaction limits on buyers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time.
C. Comparee may refuse service of Comparee Checkout to anyone, for any reason, at any time.
D. Comparee reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Comparee’s Terms of Use.
E. Comparee maintains records associated with transactions on Comparee Checkout and does not pass any secure data, including credit card numbers or bank account information, to any merchants. Merchants will only receive shipping information and limited buyer account information necessary to complete the order. Comparee’s Privacy Policy further explains how Comparee handles user information.
5. Comparee Checkout Fees
A. Comparee charges a fee (the “Handling Fee”) for processing each transaction through Comparee Checkout. The fee amount will be assessed on the gross number of ordered items. We reserve the right to modify the Handling Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Handling Fee and other applicable fees will be recalculated based on the adjusted sale price.
B. Value-Added Tax (VAT). Depending on the merchant’s business location, Comparee may be required to charge VAT on the product and remit it to the relevant tax authority.
C. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a merchant who lists in a currency other than the buyer's browsing currency, Comparee will automatically calculate the listing price in the buyer's browsing currency. When such a calculation is required, Comparee applies an additional currency conversion charge. Calculation rates are updated regularly.


退貨和退款政策
退貨政策:
Comparee相信我們盡可能的取悅所有Comparee客戶。我們始終致力照顧我們的寶貴客戶。萬一,如果您購買的任何產品損壞或不正確,那麼您可以退回產品。要獲得退款資格,必須將產品退回Comparee,並且處於可重新銷售和未使用狀態。物品必須採用原包裝,並在交付之日起7天內,產品隨同任何配件或免費禮品寄回給Comparee。

無法退貨和退款的類別:
1. 是否使用與您收到的相同條件和包裝。
2. 已使用或安裝的物品。
3. 已被篡改或缺少序列號的產品。
4. 缺少標籤或配件的產品。

注意:
1. 如果您收到物品已損壞或不正確,我們可能會要求您與訂單號共享圖片或視頻。
2. 請確保所有退回的物品都已妥善包裝,以防止在運輸途中造成任何損失或損壞。

退款政策:
收到並檢查您的退貨後,我們會向您發送一封電子郵件,通知您我們已收到您退回的物品。我們還會通知您批准或拒絕退款。如果獲得批准,那麼您的退款將被處理,並且信用卡將在一定的天數內自動應用於您的信用卡或原始付款方式,具體取決於您的發卡機構的政策。

逾期或不見退款:
1. 如果您尚未收到退款,請先重新檢查您的銀行帳戶。
2. 然後聯繫您的信用卡公司,可能需要一些時間才能正式發布退款。
3. 接下來,聯繫您的銀行。在退款發布之前,通常需要一些處理時間。

如果您已完成所有這些操作但仍未收到退款,請通過hello@comparee.com與我們聯繫
部分退款:

在某些情況下,只授予部分退款:(如果適用)
1. 書中有明顯的使用跡象
2. 已打開的CD,DVD,VHS磁帶,軟件,視頻遊戲,盒式磁帶或黑膠唱片。
3. 不是因為我們的錯誤,而產生的未處於原始狀態的物品和損壞或丟失部件。

折扣商品:
作為任何折扣的商品,除非有缺陷,否則不予退還。

聯繫方式:
如果您對退貨和退款政策有任何疑問,請與我們聯繫。

付款政策和條款
Comparee允許買家在comparee.com上使用各種形式的付款。同意用戶可以使用信用卡、借記卡和PayPal支付並接受以當地貨幣支付的所有費用。本政策解釋了使用Comparee Checkout時的所有權利和義務。

1.接受這些條款
當您在Comparee上使用Comparee Checkout(我們將comparee.com稱為“服務”)時,同意付款政策(或“政策”)規定了您的權利和責任,因此請仔細閱讀。使用Comparee Checkout,即表示您同意該政策。

2.概述
Comparee Checkout允許賣家通過授權的信用卡和借記卡交易以及PayPal接受付款。買家可以使用PayPal接受的任何主要信用卡或借記卡授權付款。

3.第三方服務
Comparee已聘請第三方服務提供商執行與支付處理相關的許多服務,包括卡處理,貨幣兌換,身份驗證,欺詐分析和法規遵從。Comparee與Stripe,PayPal和Currencylayer合作,以促進線上交易支付和其他支付。您的付款的提供商和處理時間將根據您所在的國家/地區而有所不同。如果我們的提供商處理您購買的付款時,您的銀行帳戶中的資金不足,則Comparee保留直接與您聯繫並尋求付款的權利。

當需要處理付款時,您同意可以與這些第三方服務提供商共享您的個人或交易信息。通過使用第三方服務,您還可能需要與第三方達成協議。例如,PayPal是PayPal Holdings,Inc。提供的第三方服務,受PayPal用戶協議約束。如果Comparee收到您的商店內容或活動違反第三方服務協議的通知,我們可以自行決定對您的帳戶採取措施以遵守其政策。此類操作可能包括取消交易,禁用商店中的商品信息,暫停銷售權限或刪除某些付款方式。

4.Comparee權利和責任
我們可以隨時提供,修改或終止Comparee Checkout功能,恕不另行通知。
作為安全措施,我們可能會對買方施加交易限制。例如,我們可能會對任何交易,存款或調整的價值或與一段時間內所有交易,存款或調整的累計價值相關的限制施加限制。我們還可能對每天或其他時間段的交易數量施加限制。
同意可以隨時以任何理由拒絕向任何人提供Comparee Checkout服務。
Comparee保留拒絕我們認為高風險,欺詐或違反Comparee使用條款的交易的權利。
Comparee維護與Comparee Checkout交易相關的記錄,並且不會將任何安全數據(包括信用卡號或銀行帳戶信息)傳遞給任何商家。商家只會收到完成訂單所需的送貨信息和有限的買家帳戶信息。 Comparee的隱私政策進一步解釋了Comparee如何處理用戶信息。
5.Comparee結帳費用
A.同行通過Comparee Checkout處理每筆交易收取費用(“手續費”)。費用金額將根據訂購商品的總數進行評估。我們保留隨時修改手續費的權利。如果任何部分或全部退款退回給買方,則將根據調整後的銷售價格重新計算手續費和其他適用費用。
B.增值稅(VAT)。根據商家的營業地點,同行可能需要對產品徵收增值稅,並將其匯給相關稅務機關。
C.瀏覽買家的貨幣注意事項。如果買方從以買方瀏覽貨幣以外的貨幣列出的商家購買,Comparee將自動計算買方瀏覽貨幣的匯率價格。如果需要進行此類計算,Comparee將收取額外的匯差費用。計算匯率定期更新。

Tentang kita

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